If you’re as passionate about travel as we are, then take a look at the various career listings below and follow the application instructions at the bottom of each listing.

We may retain your CV for up to 12 months to assess your suitability for other roles. If you have any questions about how we process your personal data, please see our Privacy Policy at or feel free to drop us an email at dataprotection@blacktomato.com.

Vacancies

Job Title: Global Travel Advisor
Location: Primarily remote but based within New York
Position Type: Full Time, Permanent

Founded in 2005 by three friends who wanted to disrupt the luxury travel industry, Black Tomato was created to guide, inspire and create remarkable travel experiences that are tailored to the precise needs of their clients. Since launching, the Black Tomato team has grown to become one of the world’s most celebrated luxury travel and lifestyle brands, with the likes of Forbes naming them ‘The World’s Hottest Luxury Travel Company’. And whilst the past 18 months have been challenging times for the travel industry, Black Tomato is proud to be entering an upward trajectory backed by a record-breaking performance over recent months.

As we now start to focus towards returning to our pre-pandemic growth phase, we are recruiting to meet the needs of our client facing teams.

We are looking for a dynamic, passionate individual to join the Black Tomato family in the Global Travel Advisor team who are dedicated to engaging with clients and educating them on the remarkable and inspiring experiences we create for clients. In order to do this, you will need to quickly establish rapport, convey a passion for travel, and explain what makes Black Tomato unique. With general knowledge of Black Tomato product you will act as a gateway for clients who are new to Black Tomato and determine if they are a good fit for us and vice versa. Largely phone-based work, speaking to clients primarily within the US, but utilizing all written forms of communication; you will nurture and qualify new enquiries with the goal of either directing viable enquiries to a Travel Expert (our sales team) or fostering the relationship further.

As a brand widely known for its creativity, innovation and more than anything care for clients we are incredibly excited to look for a new Global Travel Advisor to join us and become a key first point of contact in the Black Tomato experience. This role will undoubtedly play a key part in developing Black Tomato’s growth and contributing to the overall performance of our fast-paced, forward-thinking global business.

 

Main Responsibilities

· Act as the first point of call for incoming enquiries, providing a remarkable and inspiring first experience of Black Tomato.

· Demonstrate a world-class commitment to service – showing why we are the best of the best and communicating that through phone or email.

· Work closely with our Travel Expert & Product teams to keep up to date with our product offering in order to tailor your client conversations.

· Ability to learn quickly, absorb information and be confident in relaying it to clients.

· Provide intuitive product guidance and inspiration before introducing the client to our team of destination experts who will build the itinerary for our clients.

· Work closely with our UK and US based Marketing teams to provide feedback about the enquiries to help drive the best new client outreach to all clients.

· Work in tandem with our CRM and Client Experience team to help guide how we can better handle enquiries and service them in the most innovative and world-class way.

· Accurately record client information in our CRM system and developing the ability to navigate the CRM system fluently.

 

Skills Required

· Some previous client service is desirable, preferably in the leisure, hospitality, or luxury sector.

· Client focused ethos, committed to delivering purely positive outcomes.

· Confident in communicating with clients and passionate about delivering highly personalised, best-in-class customer service. You need to enjoy and thrive in a fast paced, flexible and entrepreneurial environment.

· Ability to express yourself enthusiastically and eloquently both over the phone and over email.

· Quick thinking with an excellent sense of initiative and problem-solving skills as well as the ability to work calmly and efficiently under time pressure.

· Extremely close attention to detail and a keen aesthetic eye.

· Highly organised with the ability to prioritise, manage own time, and multi-task.

· Interest in luxury travel destinations, hotels, and experiences.

· Ideally some experience handling UHNW so you’re comfortable in the UHNW space and demonstrate the differences in approach to this guest persona (but not essential)

 

What we offer:

· An amazing opportunity to join a multi-award-winning international travel company

· Competitive salary

· Target-based bonus

· Generous leave allowance plus birthday off

· Volunteering Day once a month

· 401k and access to health cover

· Travel opportunities for work to include one FAM trip per year (in work time)

· Regular work drinks and events – from creative afternoons to reward days

If the above sounds like you…

…and you feel you can make a difference at Black Tomato then please send a covering letter and CV to recruitment@blacktomato.com

Job Title: Junior Operations Executive
Line Manager: Operations Manager
Experience Level: Entry
Location: Remote home working with in-person get togethers with the team in London.

We are an award-winning luxury, bespoke travel company that delivers imaginative, cutting-edge travel experiences around the world. We are looking for a Junior Operations Executive to support in content administration and post-booking documents, working closely with both the wider Operations Team and Travel Experts throughout.

Extremely close attention to detail and a keen aesthetic eye are required. It is a role suited to someone who is highly organised with the ability to prioritise, problem-solve and multi-task. In turn, you will gain an insight into a diverse range of functions within a multi-award-winning international travel company.

 

What you’ll be doing:

  • Working alongside the rest of the operations team (as well as sales and marketing) to ensure best practice for each stage of the sales delivery process.
  • Liaising with Travel Experts and partners in each destination to collate information and ensure each itinerary detail is accurate, well presented and communicated in a timely manner.
  • Accurately recording client information in our CRM system and developing the ability to navigate CRM system fluently.
  • Input product content into CMS system and curate aligning imagery
  • Create profiles in Black Tomato app and assist in developing templates for supporting documents

Skills required:

  • A passion for operations and genuine interest in the luxury travel market.
  • Excellent attention to detail.
  • Strong time management and organisational skills to ensure you can meet tight deadlines.
  • Clear communicator who can communicate effectively with the internal team and external suppliers.
  • A ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together, happy to share ideas and take constructive feedback.
  • Fully proficient in Word, Excel and Powerpoint.
  • Copywriting / Adobe InDesign experience desirable but not essential.

What we offer:

  • An amazing opportunity to gain in experience in our rapidly growing, multi-award-winning international travel company and improve your operational delivery skills.
  • Opportunity to get involved with exciting projects.
  • Lots of company-wide reward and engagement opportunities.
  • Holiday and Birthday off.

If the above sounds like you…

…and you feel you can make a difference at Black Tomato, please send a covering letter and CV to recruitment@blacktomato.com and referencing Junior Operations Executive in the subject line.

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